Refund policy

GeauXPro Sportswear Refund Policy

At GeauXPro Sportswear, we are committed to providing high-quality custom sportswear. However, we understand that issues may arise. Please review our refund policy below.

Eligibility for Refunds and Returns

1. Custom Orders:

  •    All of our products are custom-made based on your specifications. Due to the personalized nature of these items, we cannot accept returns or provide refunds for custom orders unless the item is defective or does not match the specifications provided in your order.

2. Defective or Incorrect Items:

  • If you receive an item that is defective or does not match your order specifications, please contact us within 14 days of receipt to arrange a return or exchange.
       - To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

1. Contact Customer Service:

  •  Email us at geauxprosportswear@gmail.com to initiate a return. Please provide your order number, a description of the issue, and any relevant photos.

2. Return Authorization:
   

  • Our customer service team will provide you with a return authorization number and instructions on how to return the item.

3. Shipping Costs:

  • Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
       - Returning items that are not authorized as refundable will be returned at the customer's expense.

4. Inspection and Processing:
   

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Refundable Items

  • Items that have been used, washed, or altered.
  • Custom orders that match the specifications provided and are not defective.
  • Gift cards.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow the return process outlined above.

Contact Us

For more information about our refund policy, please contact us:

  • Email: geauxprosportswear@gmail.com

Thank you for shopping with GeauXPro Sportswear!